Turning Compliance Challenges Into Confidence
Starlight Behavioral Health Services (BHS) had a big problem: their billing process was holding them back. Despite their team’s hard work, they faced repeated audit failures—six in total—due to billing and documentation systems that simply didn’t talk to each other. Services were being delivered, but proper documentation often lagged behind, and manual workflows left too much room for error.
That all changed when they adopted TaskMaster Pro (TMP). With TMP’s integrated billing module now used by both admin staff and direct care providers, Starlight BHS has completely overhauled its operations. They’re not just billing faster—they’re billing smarter, with confidence and control.
The Billing Roadblock
Before TMP, Starlight’s billing process was almost entirely manual, creating a range of inefficiencies and risks:
- Manual Data Entry: Every service log had to be keyed in by hand, increasing the risk of human error.
- Disconnected Documentation: Billed items weren’t always linked to actual progress notes or visit logs.
- Cumbersome Uploads: X12 files had to be uploaded manually, taking up valuable staff time.
- No Claim Scrubbing: Claims went out without being checked for errors, leading to denials.
- Missing Backups: Critical documentation to support billed services was often incomplete or missing.
The result? A fragile billing process that couldn’t withstand audit scrutiny and often put revenue at risk.
The TMP Difference
TMP provided a comprehensive solution that connected all the dots—turning documentation into a dependable, automated billing engine. Here’s how:
Service Logs Power the Billing Cycle
With TMP, every visit log or progress note entered by a provider is tied directly to the billing system. This ensures that only properly documented services are billed, eliminating any disconnect between care and claims.
Documentation Triggers Billing Automatically
No more manual cross-checking. In TMP, a provider’s note can automatically generate a billable event—ensuring nothing slips through the cracks and preventing unsupported charges from being submitted.
Built-In Claim Scrubbing for Fewer Denials
TMP’s direct clearinghouse integration scrubs each claim before submission. This means:
- Errors are flagged immediately
- Claims are formatted to meet payer-specific rules
- Denials due to documentation or formatting issues are significantly reduced
Automated Reconciliation Speeds Up Cash Flow
When remits come in, TMP auto-matches payments to claims, giving the billing team clear visibility into revenue. This:
- Saves hours of manual work
- Improves reporting accuracy
- Flags denied claims quickly for follow-up
Faster Recovery of Denied Revenue
Even when a claim is denied, TMP ensures it’s not lost. The system pinpoints the reason for denial and makes it easy for staff to take action and resubmit—so revenue doesn’t slip away unnoticed.
Real Results for Starlight BHS
After switching to TMP, Starlight BHS has seen measurable improvements across the board:
- Fewer Denials: Thanks to automated claim scrubbing and documentation links
- Time Savings: Reduced manual entry, faster reconciliation, audit-ready logs
- Improved Accuracy: Billing is always backed by real-time service logs
- Better Compliance: A clear, traceable documentation trail supports every claim
TMP didn’t just give Starlight new tools—it gave them peace of mind.
Ready to Upgrade Your Billing Process?
If your organization is facing similar billing challenges, let Starlight’s transformation be your inspiration. Reach out to learn how TaskMaster Pro can streamline your workflows, improve compliance, and help you bill with confidence.